Changing your SASSA SRD phone number without an application ID requires a straightforward in-person process.
Begin by locating the nearest SASSA office using their online branch finder.
Bring your South African ID, the old number linked to your account, and your new number.
At the office, inform a representative about your need to update your contact details.
They will verify your identity using your ID and current number, and then provide a form to fill out with your updated information.
Double-check the form before submission to avoid errors.
SASSA will process the change, and you’ll receive SMS confirmations on both the old and new numbers.
This secure process ensures your updated contact details are correctly linked to your grant.
What You’ll Need
Before heading to a SASSA office, ensure you have these items ready:
- South African ID: This can be a green book or a smart card. It serves as your primary form of identification.
- Current Phone Number Linked to SASSA: Even if the number is inactive or lost, knowing it is crucial.
- New Phone Number: The updated number you want to use for SASSA communication.
Step-by-Step Process
Step 1: Locate the Nearest SASSA Office
Search online for “SASSA office near me” or use the official SASSA branch locator: SASSA Branch Finder.
Note the office hours to avoid wasted trips. Most offices operate during regular business hours on weekdays.
Step 2: Visit the SASSA Office
You must visit the office in person, as online updates without an application ID are not allowed.
Bring all necessary documents and your new phone number.
Step 3: Explain Your Request to a SASSA Representative
Inform the representative that you:
- Receive the SRD grant.
- Need to update the phone number linked to your grant.
- Don’t have access to your application ID.
- Be clear and concise to avoid miscommunication.
Step 4: Provide Your Identification
Present your South African ID to verify your identity.
The staff will use this information to locate your grant details.
Step 5: Share the Current Phone Number
Mention the phone number currently associated with your SASSA account, even if it’s inactive or lost.
This step is essential for retrieving your application details.
Step 6: Provide the New Phone Number
Ensure the new phone number is active and accessible to you.
Double-check the number before giving it to the staff to avoid future complications.
Step 7: Complete the Required Form
Fill out a form provided by the representative. This will include:
Your updated contact information.
Reasons for changing the phone number (e.g., lost phone, old number deactivated).
Step 8: Review the Information
Double-check the form for accuracy before submission. Mistakes could delay the update or cause communication errors.
Step 9: Submit the Form
Hand the completed form back to the SASSA representative.
Step 10: Wait for Confirmation
SASSA will update its system. This process may take a few days.
You should receive confirmation via SMS on both the old and new numbers once the update is complete.
Additional Tips for a Smooth Process
- Timing: Visit the office during early hours to avoid long queues. Offices are closed on weekends and public holidays.
- Be Prepared: Have your ID and phone numbers ready to present immediately when asked.
- Stay Polite: Courteous behavior helps ensure the staff assists you efficiently.
- Secure Your New Number: Avoid sharing your updated number with untrusted individuals to protect your grant-related information.