To fix a SASSA R370 “Failed” status, start by reviewing your personal details for errors in your name, ID, or address.
Correct any mistakes through SASSA’s website or by visiting a local office with your documents.
Ensure your application includes updated contact information and complete any missing verification steps like biometrics or document uploads.
If the issue persists, here’s a detailed guide to help you identify, troubleshoot, and resolve the problem.
Step 1: Understand Why the Status Says “Failed”
Before diving into corrections, understand the potential reasons:
- Incorrect Information: A small error in your name, ID number, address, or other details can cause mismatches with SASSA’s database.
- Outdated Records: Changes like a new phone number, address, or marital status can cause verification issues.
- Incomplete Identity Verification: Missing steps like biometrics or document uploads can trigger failure.
- System Errors: Occasionally, the SASSA system encounters technical glitches.
Step 2: Review and Correct Personal Information
Gather All Relevant Documents
- ID Document: ID card or book
- Proof of Address: Utility bill, bank statement, or rental agreement
- Other Application Documents: Documents previously submitted to SASSA (e.g., birth certificates, affidavits)
Cross-Check Details
Compare your SASSA application with your official documents.
Pay special attention to:
- Spelling of your name
- ID number accuracy
- Contact details like phone number and email
- Address discrepancies
Update Information
If errors are found:
- Online Updates: Use the SASSA website or app to correct details (if this option is available).
- In-Person: Visit your nearest SASSA office with original and photocopied documents. Ask the staff to assist with updates.
Step 3: Complete the Verification Process
Verification is a critical step in ensuring eligibility:
Follow SASSA Instructions
Check messages from SASSA or the official site for guidance on incomplete verification. Common requirements include:
- Biometric verification (fingerprint scans, photo confirmation)
- Uploading new or missing documents
Submit Documents
If verification requests were sent:
- Log into the SASSA system.
- Upload clear scans or photos of the requested documents.
- Ensure documents are legible and meet any specified format requirements.
Visit Verification Centers
If online submission isn’t an option, go to the designated location for biometric verification. Bring all required documents.
Step 4: Appeal the “Failed” Status
Determine if an Appeal is Necessary
If corrections and verifications don’t resolve the issue, it’s time to appeal.
Prepare Your Appeal
- Clearly explain your issue. Mention technical errors, delays, or discrepancies.
- Attach supporting evidence: screenshots of the “Failed” status, proof of corrected information, or completed verification.
Submit the Appeal
- Visit the appeals section on the SASSA website.
- Complete the form and upload evidence.
- Keep a record of the appeal submission, including the reference number.
Step 5: Persistent Follow-Up
Check Application Status
Regularly monitor the status via:
- The SASSA website
- SMS updates (use the helpline number for guidance)
Contact SASSA
If no progress is made, reach out directly:
- Helpline: Call SASSA for updates or clarification.
- In-Person Visit: Explain the situation to an agent at a local office.
Tips for Success
- Act Quickly: Delays in resolving the issue can impact your benefits.
- Stay Organized: Keep copies of every document and communication.
- Seek Assistance: Contact SASSA for clarification on unclear instructions.
- Check for Updates: Regularly review your status for changes or additional requests.