To fix the “Alternative Income Source Identified” status, review your bank statements for flagged transactions such as gifts, shared accounts, or loan repayments.
Verify that your SASSA-linked bank account is correct and solely yours. Gather supporting documents like bank statements and explanations for irregular deposits.
Submit an appeal on the SASSA SRD appeals platform, providing evidence and explaining financial hardship.
Avoid using shared accounts or e-wallets during the application process to minimize future issues.
Regularly monitor your appeal status and update any incorrect information on the SASSA portal.
If the appeal is unsuccessful, explore eligibility for other social grants like the Child Support or Disability Grant.
Proper documentation and accurate details are key to resolving this issue.
Understand the Issue
The status suggests that financial transactions in your bank account have been flagged as alternative income.
SASSA uses this information to determine whether you fall within the financial eligibility criteria.
Common triggers include shared bank accounts, e-wallet transactions, or one-time deposits like gifts or loan repayments.
Step-by-Step Guide to Fix the Issue
1. Review the Reason for Rejection
Check your SASSA SRD application for any error messages or details regarding the flagged income source.
Identify potential triggers, such as shared accounts, gifts, or misreported financial details.
2. Collect Documentation
Bank Statements: Obtain statements for the period under review. Ensure they:
Show all income and expenses.
Are linked to your personal account only.
Highlight transactions flagged as “income.”
Supporting Evidence: Prepare documentation explaining irregular deposits, such as:
Gift confirmations.
Loan agreements and repayment proofs.
Letters of support from donors.
3. Appeal the Decision
Visit the Appeals Platform: Use the official SASSA SRD appeals website: https://srd.sassa.gov.za/appeals.
Provide Accurate Information:
Log in with your ID and contact details.
Select the reason for your appeal.
Attach Supporting Evidence:
Upload bank statements and supporting documents.
Clearly explain each flagged deposit and provide proof that it does not qualify as alternative income.
Explain Financial Need:
Share details about your financial hardship, emphasizing your reliance on the SRD grant.
4. Verify and Update Banking Details
Ensure Account Accuracy:
Double-check that the bank account linked to your application matches your personal information.
Correct any errors or outdated details through the SASSA portal or by visiting a SASSA office.
Avoid Shared Accounts:
Use a personal bank account to prevent future misinterpretations.
5. Reassess Your Income Sources
Understand Eligibility Thresholds:
Review SASSA’s income limits for the SRD grant.
Ensure your total monthly income is below the required threshold.
Categorize Deposits:
Flag exceptional deposits (e.g., gifts, loan repayments) and prepare an explanation with evidence.
6. Minimize Misinterpretations
Avoid E-Wallet Transactions:
Stop using e-wallets or shared platforms for receiving or transferring funds during the application period.
Monitor Transactions:
Ensure consistent income levels in your account that align with the SRD eligibility requirements.
7. Regularly Check Your Application Status
Log into the SASSA online portal frequently to track updates on your appeal or application status.
Address any additional requests for clarification promptly.
8. Explore Alternative Grants
If your appeal is unsuccessful, research other social grants such as:
Child Support Grant: For applicants supporting children.
Disability Grant: For individuals with long-term disabilities.
Older Persons Grant: For seniors meeting the age criteria.
9. Seek Assistance
Visit your nearest SASSA office for help understanding your rejection.
Contact the SASSA helpline for guidance on the appeal process.