How to Do a SIM Swap on Cell C

by

A SIM swap allows you to transfer your existing mobile number and services to a new SIM card.

This process can be done through several methods provided by Cell C.

Below is a comprehensive breakdown of each option, ensuring clarity and convenience for anyone attempting this.

1. Online SIM Swap

This option is ideal for those comfortable with using the internet for account management.

  1. Access the Website
    Open your browser and visit the Cell C website.
  2. Log In or Register
    • If you have an existing account, log in with your credentials.
    • If not, create an account by providing necessary details such as your email address, mobile number, and password.
  3. Locate the SIM Swap Section
    Navigate to the section dedicated to SIM swaps. This can typically be found under “Account Management” or “Services.”
  4. Input SIM Card Details
    Enter the following information in the appropriate fields:
    • The new SIM card number (found on the SIM card packaging).
    • The current/old SIM card number linked to your account.
  5. Follow the Instructions
    Complete the process by carefully adhering to all on-screen prompts. A confirmation message will be sent to indicate successful completion.

2. SMS SIM Swap

This method is simple and can be done directly from your mobile device.

  1. Insert the New SIM Card
    Place the new SIM card into your phone. Ensure it is properly inserted and activated.
  2. Compose an SMS
    Open your messaging app and create a new message. Type “Swap” in the message body.
  3. Send the SMS
    Send the message to 084 767 8287 (Cell C’s dedicated SIM swap number).
  4. Respond to Instructions
    You will receive a reply with instructions. Follow these carefully to finalize the swap. Confirmation of completion will be sent once successful.

3. USSD SIM Swap

A straightforward method using your phone’s USSD menu.

  1. Insert the New SIM Card
    Ensure your new SIM card is inserted and activated on your phone.
  2. Dial the USSD Code
    On your phone, dial *147# and press the call button.
  3. Select the SIM Swap Option
    From the menu that appears, navigate to and select the “SIM Swap” option.
  4. Follow Prompts
    Complete the process by responding to the prompts. Confirmation will be provided once the swap is successful.

4. In-Store SIM Swap

For those who prefer face-to-face assistance, visiting a Cell C store is an excellent option.

  1. Gather Documentation
    • Your South African ID or passport for verification.
    • The new SIM card you wish to activate.
  2. Visit a Cell C Store
    Locate and visit the nearest Cell C retail store during operating hours. You can use the store locator on their website.
  3. Consult with a Representative
    Inform the store representative that you wish to perform a SIM swap.
  4. Verification Process
    The representative will verify your identity using your ID and account details.
  5. Complete the Swap
    Once verification is complete, the representative will process the SIM swap. You will receive confirmation when the transfer is successful.

5. Phone-Assisted SIM Swap

For customers who prefer assistance through a phone call, this option offers direct support.

  1. Dial the SIM Swap Contact Number
    Use any phone to call 084 135 (Cell C’s customer care number).
  2. Follow the Automated Prompts
    Listen carefully and select the option related to SIM swaps.
  3. Speak to an Agent (Optional)
    If you need personalized assistance, select the option to speak to a customer service agent.
  4. Complete the Process
    Provide the requested information to the agent, including the new SIM card number and account verification details. The agent will guide you through the process, ensuring successful activation.

Important Tips for a Smooth SIM Swap Process

  • Ensure SIM Activation: Before starting, confirm that your new SIM card is properly activated.
  • Backup Your Data: Save all important contacts, messages, and files, as a SIM swap only transfers your number and services, not your stored data.
  • Keep Documentation Handy: If visiting a store, ensure you have valid identification and proof of ownership of the number being swapped.
  • Monitor Notifications: Watch for confirmation messages after completing the process. If you encounter issues, contact Cell C customer care immediately.

Leave a Comment