Losing your SASSA reference number can feel like one of those moments, especially when you need it urgently.
But don’t worry—it happens to the best of us.
The good news is there’s a simple trick to get it back, and it doesn’t require fancy gadgets, apps, or even an internet connection.
All you need is your phone and a little know-how. USSD codes might sound technical, but they’re a lifesaver in moments like these.
This guide walks you through everything step-by-step so you can confidently retrieve your reference number in minutes.
What You Need to Know Before Starting:
- USSD Codes: These are quick commands you dial to interact with a service provider. For this process, SASSA is the service provider.
- Network Signal: Ensure your phone has a strong mobile network signal to send and receive messages successfully.
- Mobile Device: Any phone with calling capabilities will work—no need for a smartphone.
- South African ID: Have your ID number ready, as SASSA might request it for verification.
Detailed Steps
Step 1: Access the Dial Pad on Your Phone
Locate the app you use to make phone calls. This is usually represented by a phone icon.
Open the app to bring up the number keypad.
Step 2: Enter the USSD Code
Using the keypad, type in the SASSA USSD code: *120*3210#.
Make sure to include all symbols (e.g., asterisks and the hash sign) exactly as shown.
Once entered, press the call button as if making a regular phone call.
Step 3: Wait for a Message From SASSA
After dialing, your phone will display or receive a message from SASSA. This message might include instructions or request further details.
Step 4: Provide Additional Information (If Required)
SASSA might ask for your South African ID number to verify your identity.
Type your ID number carefully, ensuring there are no mistakes.
Follow any instructions in the message, which may include pressing specific buttons to proceed.
Step 5: Receive Your Reference Number
After completing all required steps, you’ll receive another message containing your SASSA reference number.
This number is unique to your SASSA application and includes a mix of letters and numbers.
Write it down or save it securely on your phone for future reference.
Tips for a Smooth Process:
- Double-check Entries: Always review your inputs (e.g., ID number) before sending. Errors could delay the process.
- Strong Signal: Weak signal strength might interrupt communication. Move to a location with better reception if necessary.
- Keep the Number Handy: Once retrieved, store your reference number in a secure place, like a notes app or a diary.